At Tekksol Global, we strive to provide high-quality online courses and IT training to meet your learning needs. However, we understand that there may be instances where you need to return or cancel a purchase. Our return policy outlines the conditions and procedures for returning purchased goods and services.
Return Window
You have 14 days from the date of purchase to request a return for any online course or IT training program.
Return Requirements
To be eligible for a return, the following conditions must be met:
The return request must be made within the 14-day return window.
The course or training must not have been more than 20% completed. Progress beyond this point disqualifies the return eligibility.
Any materials or resources provided must be returned or deleted.
Return Process
Initiate Return Request: Contact our customer support team at support@teksolglobal.com with your order details, including the course name and purchase date.
Evaluation: Our team will evaluate your request to ensure it meets the return requirements.
Approval and Processing: If approved, we will process your return within 5-7 business days. You will receive a confirmation email once the refund is processed.
Refunds
Refunds will be issued to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or payment provider.
Exceptions
Courses or training programs purchased during special promotions or discounts may have specific return policies that will be communicated at the time of purchase.
Group or corporate training programs may have different return policies, which will be outlined in the contract or agreement.
If you have any questions or need further assistance, please contact our customer support team at support@teksolglobal.com. We are here to help ensure you have a positive learning experience with Tekksol Global.
